GENERAL CONDITIONS

  1. PURPOSE AND ACCEPTANCE

The present General Conditions regulate the acquisition of the services offered on the website www.ferrerwines.com, owned by (FERRER WINES )CAVAS J HILL SL (hereinafter, CAVAS HILL).

The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Special Conditions that may be applicable when acquiring certain services.

These General Conditions may be modified without prior notice, therefore, it is advisable to read carefully its content before proceeding to the acquisition of any of the services offered.

 

  1. IDENTIFICATION AND COMMUNICATIONS

CAVAS HILL, in compliance with Law 34/2002, of July 11, of Information Society Services and Electronic Commerce, informs you that:

  • Its corporate name is: CAVAS J HILL SL.
  • Its trade name is: CAVAS HILL.
  • Its VAT number is: B65725517.
  • Its registered office is at: C/ Bonavista, 2 – 08734 Moja-Olèrdola Barcelona.
  • Registered in the Mercantile Registry of Barcelona Volume 43013 Folio 102 Page B-417866 1st Inscription.
  • Other public records in which the entity appears:
    • Health Registration RSIPAC 30.00409/B.
    • Sanitary Registration RSIPAC 40.07757/CAT.

 

To communicate with us, we offer you different means of contact, which are detailed below:

Tel: 938900588.

Email: cavashill@cavashill.com.

All notifications and communications between users and CAVAS HILL shall be considered effective, for all purposes, when made by any of the means listed above.

 

  1. PRODUCTS

The products offered, together with their main characteristics and price, are displayed on the screen.

CAVAS HILL reserves the right to decide, from time to time, the products and/or services offered to Customers. Thus, CAVAS HILL may, at any time, add new products and/or services to those currently offered. CAVAS HILL also reserves the right to withdraw or cease to offer, at any time and without prior notice, any of the products offered.

All this without prejudice to the fact that the acquisition of any of the products may only be made through the subscription or registration of the USER, granting by CAVAS HILL to the interested party a user name and password, which will identify and enable him/her personally to have access to the products.

Once inside www.cavashill.es, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will imply the reading and acceptance of all the general and particular conditions set in www.cavashill.es.

 

 

  1. AVAILABILITY AND SUBSTITUTIONS
    • PRODUCTS

CAVAS HILL intends to guarantee the availability of all products that are advertised through www.cavashill.es. However, in the event that any product ordered is not available or if the product is out of stock, the customer will be informed via email as soon as possible.

If the product is not available, and the consumer has been informed of this, CAVAS HILL may supply a product of similar characteristics without price increase, in which case, the consumer may accept or reject it by exercising his right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid will be made by the same method of payment.

If CAVAS HILL is unjustifiably late in refunding the amounts paid, the consumer may claim double the amount owed.

 

 

  1. PURCHASING AND/OR CONTRACTING PROCESS

To make any purchase at www.cavashill.es, the customer must be of legal age.

In addition, it will be necessary for the customer to register at www.cavashill.es through a data collection form in which CAVAS HILL is provided with the necessary information for the contract; data that in any case will be true, accurate and complete about his identity and that the customer must expressly consent by accepting the privacy policy of CAVAS HILL.

The steps to follow to make the purchase are as follows:

  • Select product(s).
  • Add to cart.
  • User registration (in case you are not registered).
  • Choose payment method.
  • Fill in shipping information.
  • Order confirmation.

It is also recommended that the customer print and/or keep a copy of the terms and conditions of sale on a durable medium when placing an order, as well as the receipt sent by CAVAS HILL by e-mail.

 

BILLING

Together with your order, you will receive the corresponding invoice.

To this effect, the customer consents to the invoice being sent to him in electronic format. The customer will receive it via email. You may, at any time, revoke this consent to receive a paper invoice. This invoice will be sent by mail.

REMARKS

In case of express request of the client.

 

  1. DURATION, RENEWAL AND CANCELLATION OF THE CONTRACT

DURATION

During order delivery.

RENOVATION

No renovation.

 

  1. DELIVERY

PRODUCTS

The order will be delivered to the address designated by the customer at the time of contracting according to the chosen method.

The scope of delivery includes the following areas: Spanish Peninsula. Other areas to consult.

 

FORMS AND TERMS OF DELIVERY

  1. Transportation:

The maximum delivery time is 5 days.

In the event of an incident, the customer will be contacted electronically.

  1. PRICES, EXPENSES AND TAXES

The prices of the products listed on www.cavashill.es will be expressed in Euros unless otherwise stated and will be guaranteed during the time of validity of the same, except for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all products (and if applicable, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the www.cavashill.es catalog.

  • VAT is included in the price of the products.
  • The VAT rate is that in effect at the time of purchase.
  • Shipping costs: Will be informed during the purchase process.

Product prices are subject to change at any time. In this case, the price to be applied will be the price in effect on the date the order was placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes his acceptance.

 

  1. PAYMENT METHODS

These payment methods are available to you:

  1. By credit or debit card

You can pay immediately through our Bank’s SSL secure payment gateway. If any refund or cancellation of the order is necessary, the amount will be reimbursed through bank transfer according to the data provided by the customer. Both personal and banking data will be protected with all the security measures established by the General Data Protection Regulation (GDPR) with total confidentiality.

  1. By bank transfer

By cash deposit or bank transfer in favor of: Bank: Banco Bilbao Vizcaya Argentaria. Account number: ES09 0182 5424 5002 0850 7522. The customer’s name and order number must be indicated at the time of the transfer.

 

  1. RETURN AND CANCELLATION POLICY

According to the regulations, the consumer and user shall have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users.

This right of withdrawal does not apply to, among others:

  • Supply of sealed goods that cannot be returned for health or hygiene reasons.
  • Supply of alcoholic beverages whose real value depends on market fluctuations.

PRODUCTS

The customer shall have a maximum period of 14 calendar days from the day of receipt of the good or product ordered to inform CAVAS HILL of its desire to withdraw from the contract.

The withdrawal implies that CAVAS HILL will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, through bank transfer according to the data provided by the customer (provided that the product purchased is not within the exceptions listed above).

During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address of CAVAS HILL.

CAVAS HILL will communicate to the consumer on a durable medium an acknowledgement of receipt of such withdrawal.

To proceed with the return of a product it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact you with the details of the return.

The customer shall bear the costs of returning the goods.

REMARKS

Products must be returned properly sealed and protected to prevent damage in transit.

 

 

  1. WARRANTY

Products purchased through www.cavashill.es enjoy a warranty period of 1 month from the time of purchase, covering possible manufacturing defects of the product, as well as any damage caused during that period.

Deficiencies caused by improper use or manipulation or defects resulting from any external cause are excluded from the warranties.

To learn about the steps to follow in case of product problems, please contact us:

  • Contact CAVAS HILL Customer Service at 938900588.

 

Usually the technical services will require you to provide them with the following data:

  • Invoice number.
  • Identification of the specific model.
  • Lot number

REMARKS

Contact the Customer Service Department for any product complaint.

 

 

  1. LIABILITY AND DISCLAIMER OF LIABILITY

The consumer and user has the right to the repair of the product, its replacement, price reduction or termination of the contract, according to the provisions of Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.

If the product is not in conformity with the contract, the consumer may choose between repair or replacement of the product, both free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.

 

 

 

 

  1. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with CAVAS HILL, the customer should contact the customer service department either at the telephone number 938900588 or through the e-mail address cavashill@cavashill.com.

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.

 

 

  1. APPLICABLE LAW

The present conditions shall be governed by the Spanish legislation in force.

The language used will be Spanish.

 

 

 

 

COMPLAINTS FORM

 

To the attention of:

 

Entity: CAVAS J HILL SL

Postal address: C/ Bonavista, 2 – 08734 Moja-Olèrdola – Barcelona.

Phone: 938900588

E-mail: cavashill@cavashill.com

 

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________

 

REASON FOR THE CLAIM:

 

Order number:
Date of order:Receipt of order:

 

CLAIMANT’S DATA

First and last name:

CIF/NIF/NIE:

Address:

Phone:

Email:

 

At ________________________ at _____ from __________________ from ______ .

Signature:

 

Basic Information on Data Protection

Responsible: CAVAS J HILL SL; Purpose: Sending commercial communications about services and/or products; Legitimation: Execution of a contract, legitimate interest of the Responsible; Recipients: No data will be transferred to third parties, unless legally required; Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which can be exercised by contacting the postal address of the controller; Origin: From the data subject; Additional information: You can consult the extended information on Data Protection at the following URL https://cavashill.es/es/aviso-legal/

 

 

 

 

 

 

WITHDRAWAL FORM

 

To the attention of:

 

CAVAS J HILL SL

C/ Bonavista, 2 – 08734 Moja-Olèrdola – Barcelona.

Phone: 938900588

E-mail: cavashill@cavashill.com

 

I hereby inform you that I withdraw from the contract of sale made with you in relation to the following products and/or services:

 

PRODUCT / SERVICEREFERENCE
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Order number:
Date of order:Receipt of the order:

 

CONSUMER DATA

First and last name:

CIF/NIF/NIE:

Address:

Phone:

Email:

 

At ________________________ at _____ from __________________ from ______ .

Signature:

 

Basic Information on Data Protection

Responsible: CAVAS J HILL SL; Purpose: Sending commercial communications about services and/or products; Legitimation: Execution of a contract, legitimate interest of the Responsible; Recipients: No data will be transferred to third parties, unless legally required; Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which can be exercised by contacting the postal address of the controller; Origin: From the data subject; Additional information: You can consult the extended information on Data Protection at the following URL https://cavashill.es/es/aviso-legal/