According to the regulations, the consumer and user shall have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users.

This right of withdrawal does not apply to, among others:

  • Supply of sealed goods that cannot be returned for health or hygiene reasons.
  • Supply of alcoholic beverages whose real value depends on market fluctuations.


The customer shall have a maximum period of 14 calendar days from the day of receipt of the good or product ordered to inform CAVAS HILL of its desire to withdraw from the contract.

The withdrawal implies that CAVAS HILL will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, through bank transfer according to the data provided by the customer (provided that the product purchased is not within the exceptions listed above).

During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address of CAVAS HILL.

CAVAS HILL will communicate to the consumer on a durable medium an acknowledgement of receipt of such withdrawal.

To proceed with the return of a product it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact you with the details of the return.

The customer shall bear the costs of returning the goods.


Products must be returned properly sealed and protected to prevent damage in transit.